Shipping Policy

• We charge a flat rate for shipping based on the weight of the item(s) being shipped.
• Certified Carpet Management–Water Emergency Technologies currently markets to the New Jersey Area.
• All orders received Monday through Friday during our normal business hours are processed within 24-48 hours. Weekend orders are processed by the following Tuesday. Certified Carpet Management–Water Emergency Technologies do not process orders during weekends. In addition, Certified Carpet Management–Water Emergency Technologies does not guarantee same day shipping
• We utilize UPS for most deliveries, and will on occasion utilize FedEx depending on the circumstances. Sorry, the choice of shipping carrier used for any particular order cannot be chosen in advance.
• We do not ship COD and cannot mail to P.O. Boxes. A physical street address will be required for delivery. We do not ship to APO addresses.
• Although every effort is made to process and ship your order within three business days, shipping time is dependent on stock availability. If an out-of-stock or back-order situation arises, we advise the customer as soon as possible and refund the transaction if that is what desire by the customer is.

Standard shipping (3-5 business days)
Signature Requirements
Signature upon delivery required for shipments

Returns & Exchanges Policy

Return Policy:

General Return Policy:

Your complete satisfaction is our goal. We believe that you will be happy with your purchase from Certified Carpet Management–Water Emergency Technologies. We make every effort to provide you with high-quality products and outstanding customer service.

Merchandise may be returned within 15 days of delivery so long as the merchandise is in new, resalable condition with all original packaging intact. Items may be subject to restocking fees up to 20%. Returned items that are not in new, resalable condition will either be refused and returned to the sender or may be subject to reconditioning fees up to 20%. Shipping charges and return fees are not refundable unless the return is due to an error.

Non-Returnable Items:

• Items that have been used
• Items without all original packaging

Process for Returning Merchandise:

1. Obtain a Return Authorization (RA) number and the proper address to return the merchandise to from Customer Service. All returns must be authorized.
2. Repack the merchandise in its original packaging including any tags, accessories or literature that came with the merchandise. Pack the merchandise in the box used to ship the merchandise to you or a functional equivalent.
3. Write the RA number on shipping label. RA numbers should be clearly visible without opening the package. Returns without a visible RA number on the outside of the package will be refused.
4. Label the package with the correct return shipping address. Not all items are returned to our office address. Returns shipped to the incorrect address may result in additional shipping charges and delays in issuing credits. You may want to insure the package. Certified Carpet Management–Water Emergency Technologies is not responsible for returned products that are lost or damaged during shipping.

Credits:

Credits are typically issued within 2 to 4 weeks of receiving the returned item. The amount of the credit issued will be price of the merchandise and any applicable taxes less the original shipping charges and any additional fees.

Exchanges:

In order to keep our prices low and to get your items to you as quickly as possible, Certified Carpet Management–Water Emergency Technologies typically does not exchange merchandise. We treat exchanges as a return and a new order. This way you don't have to wait until your returned merchandise gets back to us before the replacement merchandise is sent to you.

Return Authorization:

All returns must be authorized by Customer Service (908-273-8903). Return authorizations will include a Return Authorization number (RA number) that must be displayed on the outside of the package on shipping label and the correct return address. Once an RA number is issued, the returned item must be received within 15 days. Returns that are not authorized, do not have an RA number visible on the outside of the package, are sent to the wrong address, or are received later than 15 days after RA number being issued will be refused or a restocking fee of up to 20% will be applied.

A return authorization does not guarantee a credit will be issued. If subsequent inspection of the returned merchandise indicates the merchandise was not eligible for return, the package will be refused or may be charged a reconditioning fee up to 20% of the price of the merchandise.

Defective Product Returns

Defective merchandise must be reported to us within 10 days of receipt. If we are contacted outside of the 10 days, the product must be inspected before any replacement merchandise is sent or credit is issued, and the customer may be responsible for any shipping fees associated with the product return and reshipment.

If you have any questions, please contact us at 908-273-8903. We are happy to assist you, and will make every reasonable effort to help you with your defective product return.